For example, this might occur if an administrator leaves the company or loses their security key. As a Google Workspace administrator, you can deploy this type of login challenge for your users. For instructions and more details about 2-Step Verification, go to Protect your business with 2-Step Verification. With 2-Step Verification, your users must sign in to their account in two steps.
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- If you’re an administrator of your organization’s Google Workspace or Cloud Identity account and you forgot your password, you can reset your own password to access your account.
- To begin the account recovery process, follow the instructions in Recover an account protected by 2-Step Verification.
- If you’re unable to gain access to the admin account using the steps to recover an account, you can recover your account through the Google account recovery page.
- If you can’t access your account because the original account manager has left your organization, submit the lost account form.
If a login challenge is preventing access to a user account, you’ll need to turn off the login challenge for that user account to restore access. It might take several minutes for this change to take effect on the user account. At that point, the login challenge is temporarily turned off for 10 minutes to allow you to sign in. If a login challenge is preventing access to a user account, you’ll need to turn off the login challenge for that user to restore account access. Use the sign-in issues troubleshooter to help resolve login issues in your Google Ads account. This troubleshooter can help you learn more about issues such as lost usernames or passwords, common browser issues, and account recovery.
Admin or user received a 2-Step Verification code that wasn’t requested
For example, a user might not set up 2-Step Verification before the enforcement date, or a user might not have a phone signal and can’t get the verification code. As a Google Workspace administrator, you may need to restore access to a user account when a login challenge is preventing access. For instructions, go to Recovering administrator access to your account and Reset and recover passwords.
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In case contacting an Admin is not feasible, like in cases where there are no active admins in the account, you can request access using the form. You’ll need to provide proof of account ownership, which will be validated by the support team that grants access to the account. If you’re an agency or manage multiple Google Ads accounts, a manager account could save you time by letting you view and easily manage all of your Google Ads accounts from one account. The code may have been sent to your phone, either inadvertently or by another user under other circumstances. If you already have a manager account, you can use the same email address for your manager account and your Google Ads accounts. If you, or a user, receive a 2-Step Verification code that you didn’t request, delete the code and don’t share it with anyone.
Google Workspace users and administrators might occasionally have difficulty accessing their accounts due to sign-in issues. There are multiple reasons for these issues—for example, forgotten passwords, or users being locked out due to login challenges. As a Google Workspace administrator, you may need to restore access to an account for an employee who has left the company. You may know the password for the user account, but a login challenge might prevent you from gaining access.
About 2-Step Verification and login challenges
For more information, go to Security best practices for administrator accounts and Security checklist for medium and large businesses (100+ users). For example, you may need to sign in to a user account as part of the offboarding process when an employee leaves the company. Or you may need to restore access for an existing user or administrator because the authorized user can’t verify their identity.
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- It might take several minutes for this change to take effect on the user account.
- If you have Super Admin privileges, follow the same steps for resetting a user’s password.
- As a Google Workspace administrator, you may need to restore access to a user account when a login challenge is preventing access.
- As a Google Workspace administrator, you can deploy this type of login challenge for your users.
If turning off the login challenge for a user doesn’t restore access, you can also generate backup verification codes to recover an account, if the user is enrolled in 2-Step Verification. If the person attempting to sign in fails to enter the code, that person can’t access the account. To reset the password of another administrator, you must have Super Admin privileges. If you have Super Admin privileges, follow the same steps for resetting a user’s password. For instructions, go to Reset a user’s password and Reset and recover passwords. If a user continues to receive unrequested verification codes, ensure that your organization is following security best practices.
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This way, if one administrator loses access to their 2-Step Verification method and is locked out of their account, they can work with another administrator to restore access. Setting up more than one administrator with access to the security settings helps you resolve such issues without contacting Google Cloud Support. If 2-Step Verification is enforced at your company, administrators won’t be able to sign in to their accounts if they lose access to their 2-Step Verification method.
For example, after entering a password, a user gains access to their account only after entering a code that’s sent to their cell phone, or after using a security key. As a Google Workspace administrator, refer to the sections below https://pin-upapp.in/en-in/ for common problems related to login challenges, 2-Step Verification, and sign-in issues. Follow the instructions to troubleshoot and resolve these issues for your organization. For more details and for descriptions of the different types of login challenges, go to Verify a user’s identity with extra security and Add employee ID as a login challenge. If you can’t access your account because the original account manager has left your organization, submit the lost account form.
If you’re an administrator of your organization’s Google Workspace or Cloud Identity account and you forgot your password, you can reset your own password to access your account. You may need to do this if you have many new users, or if you think accounts have been compromised. If you’re unable to gain access to the admin account using the steps to recover an account, you can recover your account through the Google account recovery page. For more details and instructions, go to Recovering administrator access to your account. To begin the account recovery process, follow the instructions in Recover an account protected by 2-Step Verification. We recommend that you set up more than one administrator in your organization with access to the security settings in the Google Admin console.